Terms of Service

The Service is operated by Zhen Shan Mei Grace Legacy Limited, a company incorporated in the Hong Kong Special Administrative Region under the Companies Ordinance (Cap. 622), Company Registration No. 79530779. Registered office: Room 721A, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong. Contact: hi@workdeck.ai.

These Terms cover www.workdeck.ai, the desktop application, the Office add-ins, the Skill and plugin plazas, and other related services we may offer. Parts of the desktop application released under an open-source licence (see the LICENSE file in the code repository) are additionally governed by that licence; where the licence conflicts with these Terms, the licence prevails for those parts.

These Terms exist in English and Chinese. In the event of any discrepancy, the English version prevails.

The Service is designed for practitioners and organisations working in law, compliance and adjacent fields, and assumes users capable of exercising professional judgement. You confirm that you have the legal capacity to enter into these Terms, or that you are duly authorised to accept them on behalf of your organisation.

The Service is not offered to anyone under 18. We do not knowingly provide it to, or collect information from, children.

You are responsible for checking that your use of the Service is lawful where you are, including any export control, sanctions or professional-practice restriction that applies to you. We may decline or discontinue service where providing it would breach sanctions or export control rules binding on us.

Registration requires a username, an email address and a password. You must provide accurate information and keep your credentials secure. Losses caused by your own failure to do so are yours to bear.

An account key (a string beginning with awdk_) connects the desktop application and the Office add-ins to your website account. We store only its hash, never the plaintext, so a lost key cannot be recovered — only replaced. Each account may hold at most three active keys.

We may suspend or close an account where reasonably necessary: breach of these Terms or of the law, use of the account to attack or abuse the Service, prolonged anomalous activity, or suspected fraud. Except in urgent cases we will notify you first and give you a chance to put the matter right. If we close your account without cause, we refund unspent topped-up Credits.

You accept the inherent limits of large language models: output is generated statistically rather than retrieved, and may contain statements contrary to fact, provisions that have been repealed or amended, and cases that do not exist or do not say what is claimed (commonly called "hallucination"). Features such as citation checking reduce but cannot eliminate this risk.

The models available through the platform AI channel are trained predominantly on materials in English and Chinese and reflect that bias. Output about any particular jurisdiction — including your own — may be wrong in ways that are not obvious. Nothing in the Service is tuned to the law of any specific country.

Accordingly, you undertake to verify AI output independently before using it in any external deliverable, any advice to a client, or any filing with a court or administrative authority. Consequences of using unverified output are yours.

You must also observe the professional conduct and confidentiality rules that apply to you. Before submitting client or matter materials to the AI, you are responsible for deciding whether client consent is required and whether doing so is permitted in your jurisdiction and by your firm.

The desktop application is local-first: your documents, projects and work history stay on your own device by default. We do not upload, retain or access them.

The exceptions are features you trigger yourself. When you use the platform AI channel, the content you choose to send is processed by a model provider. When you use plugins that require network access (speech synthesis, document parsing), the relevant content goes to that provider. When you send us product feedback, the text and any attachment you include are uploaded to our feedback inbox. The Privacy Policy sets out each of these flows and where the servers are.

You warrant that what you submit to the Service contains no information you are not permitted to disclose, no material infringing third-party intellectual property or trade secrets, and nothing unlawful. Claims, disputes or penalties arising from your content are yours to bear.

You keep all rights in your own content. We do not use your documents to train models, and we do not pass them to anyone except as the Privacy Policy describes.

You may submit entries to the Skill or plugin plaza. By submitting, you represent and warrant that the content is your own or fully licensed to you, that it infringes no third-party intellectual property, trade secret or other right, and that it contains no malicious code.

So that we can run the plaza, you grant us a worldwide, non-exclusive, sublicensable, royalty-free licence to store, reproduce, display and distribute your submission, to make it available for installation and update, and to quote and display it as reasonably needed to promote the Service. The licence ends when your content is removed from the plaza, without affecting copies already distributed.

We may review submissions and may decline to publish, or remove, content that appears to infringe, contains malicious code, is not fit to ship, or breaches the law or these Terms. Review is not an endorsement or warranty of quality, security or legality.

Once paid submissions open: when a paid entry sells, the creator immediately receives 70% of the transaction value as Credits (the platform retains 30%). Crediting happens at the moment of sale — no request, no waiting for manual settlement. Entitlements granted by redemption code are platform-funded promotion and generate no creator share.

You are responsible for your own tax position on anything you earn through the plaza. We do not withhold, and we do not issue tax documents on your behalf.

Credits are the single unit of account across the Service. Topping up gives you Credits, which are used directly for platform AI, Skill and plugin purchases and feature unlocks — there is no separate "allocation" step. Payment is processed by Stripe; the amount and description shown at checkout govern.

Credits fall into two classes with different rights:

Credits are an accounting record of consideration paid. They are not a prepaid card or any form of electronic money: they bear no interest, cannot be transferred to another person, and cannot be used anywhere except within the Service on this site.

Tax. Prices are shown exclusive of tax unless the checkout page says otherwise. Where value added tax, goods and services tax, sales tax or a similar tax is due on your purchase, it is determined by your location, calculated by our payment provider and added at checkout, so you see the final amount before you pay. If you are buying as a business and hold a valid VAT or GST registration number, you may enter it at checkout; where the reverse charge applies, no tax is added and you account for it yourself. Any tax you owe on your own use of the Service, and any withholding your own jurisdiction imposes, is yours to handle.

Whatever the position on withdrawal, we go further than the law requires in one respect: if you have not spent any of the Credits from a top-up, you may ask us to reverse that top-up within 14 days and we will refund it in full to the original payment method. Once part of a top-up has been spent, that top-up is no longer reversible, but any unspent balance remains refundable on account closure under the paragraph below.

Digital goods (Skills, plugins, feature unlocks) are treated as performed once available for download. Within 14 days of purchase you may request a refund if the item has a material defect — it cannot be installed, or differs substantially from its description — and we fail to remedy it within a reasonable period; where you paid in Credits, the Credits are returned. Problems caused by your own device, network or manner of use are not grounds for refund. This does not affect your statutory rights as a consumer in respect of goods or digital content that are not as described or not of satisfactory quality.

On closing your account you may ask for unspent topped-up Credits to be returned to the original payment method. We refund the amount you paid; where the payment provider does not return its processing fee on a refund made long after the original payment, we may deduct that fee, and we tell you the figure before proceeding. Granted Credits are not refundable.

We may change prices and plans. Changes apply only to orders placed after they take effect, never to completed transactions, and never to Credits you already hold.

Except as an open-source licence provides otherwise, intellectual property in the Service and its software, interfaces, documentation, trade marks and logos belongs to us or the respective right holders. "AI WorkDeck" and its logo are our marks and may not be used in ways likely to cause confusion without our written permission.

We grant you a non-exclusive, non-transferable, revocable licence to use the Service, subject to these Terms, for your own or your organisation's business purposes. You may not reverse-engineer the Service (except as an open-source licence or mandatory law permits), circumvent its licensing or billing mechanisms, scrape it in bulk, or resell, rent or timeshare it to third parties.

The Service depends on third parties: Stripe for payments, OpenRouter for model routing, GitHub for installer and source hosting, and cloud providers for infrastructure. Each operates under its own terms.

If a third-party service is interrupted, changed or discontinued, the corresponding features may be affected. We will make reasonable efforts to find alternatives but are not responsible for the conduct of those third parties. Where a model you rely on is withdrawn by its provider, we will point you at the nearest available substitute; we cannot guarantee any particular model stays available.

We work to keep the Service stable but do not promise it will be uninterrupted or error-free. We are not liable for interruptions caused by maintenance, upgrades, third-party failures, network attacks or force majeure. Planned maintenance will be announced in advance.

We may add, change or discontinue parts of the Service. If we discontinue something you have paid for, we will refund the unperformed portion pro rata. If we discontinue this site altogether, we will give you at least 30 days' notice and refund unspent topped-up Credits.

Desktop updates come as in-app patches or as full installers, per the release notes page. You may decline updates, but older versions may lose online functionality as interfaces change.

The desktop application runs on your own machine and depends on it. We do not back up your local documents or work history — that is yours to arrange.

To the maximum extent permitted by law, the Service is provided "as is". We make no express or implied warranty of merchantability, fitness for a particular purpose, uninterrupted or error-free operation, nor any warranty as to the accuracy, completeness or suitability of AI output.

This clause does not exclude any warranty, condition or guarantee that cannot be excluded by law, including the statutory rights of consumers under the law of their own country.

To the maximum extent permitted by law, we are not liable for lost profits, business interruption, loss of goodwill, data loss, or any other indirect, incidental or consequential loss — even if we were told such loss was possible.

If you are a consumer, nothing in these Terms limits the rights the mandatory law of your country of residence gives you, and this clause takes effect only so far as that law allows.

You understand that this clause and clause 4 together form part of the basis on which the Service is offered: the price reflects the fact that liability is bounded in this way.

If we face a third-party claim, regulatory penalty or proceeding because you breached these Terms or the law, infringed a third-party right, or because of content you submitted to the Service, you will compensate us for the losses actually incurred, including reasonable legal and arbitration costs.

This clause applies only to losses actually caused by your breach, and only so far as the law that applies to you allows. If you are a consumer, it does not extend beyond the liability you would have at law in any event.

You may stop using the Service and close your account at any time from your account page. We will then handle your personal information as set out in the Privacy Policy, and your account keys stop working immediately. Unspent topped-up Credits can be refunded under clause 7.

We may terminate the Service to you if you seriously breach these Terms. Termination does not affect rights and obligations already accrued. Clauses 5, 8, 11 to 13 and 16 survive termination.

We may revise these Terms. For substantive revisions affecting your main rights and obligations, we will give at least 30 days' notice before they take effect, by website announcement and by email to the address on your account.

Continuing to use the Service after a revision takes effect means you accept it. If you do not accept it, stop using the Service and close your account before the effective date; you may then request a refund of unspent topped-up Credits and a pro rata refund of anything purchased but not yet performed.

These Terms — their formation, validity, interpretation, performance and any dispute about them — are governed by the laws of Hong Kong SAR.

Before starting formal proceedings, please write to hi@workdeck.ai setting out the problem. Most things are resolved this way, and we undertake to reply substantively within 30 days.

Note that accepting this clause means both you and we give up the right to bring covered disputes before a court, and give up the right to proceed on a class or collective basis.

Nothing above prevents either party from applying to a competent court for interim or conservatory measures.

These Terms and the Privacy Policy are the whole agreement between us about the Service, and replace any earlier understanding about it.

If any provision is held invalid or unenforceable, the rest remain in force, and that provision is to be read in the way closest to its original intent that is enforceable.

Our failure or delay in exercising a right under these Terms is not a waiver of it.

You may not assign your rights or obligations under these Terms without our written consent. We may assign them to a successor in a merger, division or transfer of assets, with prior notice to you.

Nobody other than you and us has any right to enforce these Terms.

For any question about these Terms, write to hi@workdeck.ai.